Employee training raises awareness and embeds sustainability practices across all hotel operations (SDG 4 Quality Education, SDG 12 Responsible Consumption and Production). Trained employees are better equipped to identify and implement cost-saving opportunities, such as energy and water efficiency measures. They can also provide better service to sustainability minded guests, leading to increased satisfaction and loyalty. A knowledgeable and engaged workforce can help drive innovation and continuous improvement in the hotel's CFT performance.

Promoting equity and inclusion can help hotels attract and retain a diverse workforce, which has been shown to improve business performance and innovation. This aligns with SDG 10 Reduced Inequalities and supports ethical business practices